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最新安全公告
09-Dec-2025
Field Notice: FN74341 - Cisco Unified Contact Center: Domain Change May Disrupt Digital Channel Interactions - Workaround Provided
04-Jun-2025
Security Advisory: Cisco Unified Communications Products Command Injection Vulnerability
21-May-2025
Security Advisory: Cisco Unified Communications Products Privilege Escalation Vulnerability
03-Sep-2024
Security Advisory: Multiple Cisco Products OpenSocial Gadget Editor Vulnerabilities
14-Jun-2024
Security Advisory: Cisco Finesse Web-Based Management Interface Vulnerabilities
文档分类
产品手册和产品信息
参考
安全公告
安装和升级
故障排除
版本和兼容性
维护和运行
设计
资料
配置
产品手册和产品信息
产品手册
Cisco Finesse 12.5 Data Sheet 28-Jan-2020 Cisco Finesse 12.0 Data Sheet 18-Jan-2019 思科 Finesse 11.0 产品手册 01-Nov-2017
生命周期终止和销售终止通知
End-of-Sale and End-of-Life Announcement for the Cisco Finesse 9.1 11-Jan-2019
安全公告
安全公告、响应和通知
Cisco Unified Communications Products Command Injection Vulnerability 04-Jun-2025 Cisco Unified Communications Products Privilege Escalation Vulnerability 21-May-2025 Multiple Cisco Products OpenSocial Gadget Editor Vulnerabilities 03-Sep-2024 Cisco Finesse Web-Based Management Interface Vulnerabilities 14-Jun-2024 Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 02-Mar-2023 Cisco Finesse Cross-Site Scripting Vulnerabilities 19-May-2021 Cisco Finesse Open Redirect Vulnerability 19-May-2021 Cisco Finesse Cross-Site Scripting Vulnerability 04-May-2020 Cisco Finesse Web-Based Management Interface Cross-Site Scripting Vulnerability 03-May-2020 Cisco Finesse Request Processing Server-Side Request Forgery Vulnerability 04-Sep-2019 Multiple Vulnerabilities in Cisco Finesse 18-Jul-2018 Cisco Finesse Reflected Cross-Site Scripting Vulnerability 02-Aug-2017 Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017 Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017 Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
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问题信息通告（Field Notice）
Field Notice: FN74341 - Cisco Unified Contact Center: Domain Change May Disrupt Digital Channel Interactions - Workaround Provided 09-Dec-2025 Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended 01-Feb-2023 Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended 27-Aug-2021 Field Notice: FN - 70512 - Chrome 80 Breaks Cisco Finesse Single Sign-On APIs for Third-Party Integrations - Software Upgrade Recommended 30-Mar-2020 Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020 Field Notice: FN - 70275 - FinesseA Goes Out of Service (OOS) When FinesseB Is Shut Down - Software Upgrade Recommended 12-Dec-2018 Field Notice: FN - 70080 - 78xx and 88xx IPPA Java Out of Memory Error Causes Phones to Reset - Software Upgrade Recommended 06-Dec-2017 Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017
版本和兼容性
版本说明
Cisco Finesse 15.0(1)
Release Notes for Cisco Unified Contact Center Express Solution, Release 15.0 30-Apr-2025
Cisco Finesse 12.5(1)
Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) 31-Jan-2020
思科 Finesse 12.0(1)
Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019
参考
技术参考
Cisco Finesse 12.6(1)
Finesse Bandwidth Calculator for Unified Contact Center Enterprise 12.6(1) 24-May-2021 (XLSX - 47 KB)
Cisco Finesse 12.5(1)
Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.5(1) 05-Mar-2020 (XLSX - 98 KB) Finesse Bandwidth Calculator for Unified Contact Center Enterprise 12.5(1) 31-Jan-2020 (XLSX - 46 KB)
思科 Finesse 12.0(1)
Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.0(1 13-Sep-2019 (XLSX - 95 KB) Finesse Bandwidth Calculator for Unified Contact Center Enterprise 12.0(1) 24-Jan-2019 (XLSX - 43 KB)
文档目录
Cisco Finesse 15.0(1)
Cisco Finesse Documentation Guide, Release 15.0(1) 30-Apr-2025
Cisco Finesse 12.6(2)
Cisco Finesse Documentation Guide, Release 12.6(2) 28-Apr-2023
Cisco Finesse 12.6(1)
Cisco Finesse Documentation Guide, Release 12.6(1) 13-May-2021
Cisco Finesse 12.5(1)
Cisco Finesse Documentation Guide, Release 12.5(1) 17-Aug-2020
思科 Finesse 12.0(1)
Cisco Finesse Documentation Guide, Release 12.0(1) 11-Jan-2019
许可信息
Open Source Used In Cisco Finesse Release 11.6(1) 22-Mar-2019 (PDF - 8 MB) Open Source Used In Cisco Finesse Release 12.0(1) 12-Jan-2019 (PDF - 10 MB)
设计
设计指南
思科 Finesse 12.0(1)
Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1) 11-Jan-2019
安装和升级
安装和升级指南
Cisco Finesse 15.0(1)
Cisco Finesse Installation and Upgrade Guide, Release 15.0(1) 30-Apr-2025
Cisco Finesse 12.6(2)
Cisco Finesse Installation and Upgrade Guide, Release 12.6(2) 28-Apr-2023
Cisco Finesse 12.6(1)
Cisco Finesse Installation and Upgrade Guide, Release 12.6(1) 14-May-2021
Cisco Finesse 12.5(1)
Cisco Finesse Installation and Upgrade Guide, Release 12.5(1) 31-Jan-2020
思科 Finesse 12.0(1)
Cisco Finesse Installation and Upgrade Guide, Release 12.0(1) 20-Dec-2018
配置
配置指南
Cisco Finesse 15.0(1)
Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 15.0(1) 30-Apr-2025
Cisco Finesse 12.5(1)
Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Jun-2024
思科 Finesse 12.0(1)
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019 Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 11-Jan-2019
配置示例和技术说明
Cisco Finesse 12.6(1)
配置Nginx反向代理，以通过VPN访问Cisco Finesse(12.6 ES03) 24-Dec-2021
配置Finesse 12.0代理到代理聊天 21-Mar-2021 在Cisco Finesse中配置SNMP陷阱 29-Jul-2020 在Finesse上为传入呼叫配置基于选择的工作流程 14-Sep-2017 如何在PCCE 10.5中配置Precision Queue Live Data小工具 02-Mar-2017 在思科语音操作系统(VOS)中通过CLI配置CA签名证书 01-Dec-2016 统一CCE解决方案：获取和上传第三方CA证书的过程（版本11.x） 20-Sep-2016 使用Finesse配置自动应答 11-Apr-2016 WFO-QM中记录元数据标记的Finesse工作流配置(Calabrio) 12-Mar-2015
维护和运行
最终用户指南
Applicable to Multiple Releases
Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide 30-Apr-2025
Cisco Finesse 15.0(1)
Cisco Finesse Agent and Supervisor Desktop User Guide, Release 15.0(1) 12-Dec-2025
Cisco Finesse 12.6(2)
Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2) 28-Apr-2023
Cisco Finesse 12.6(1)
Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(1) 14-May-2021
Cisco Finesse 12.5(1)
Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.5(1) 31-Jan-2020
思科 Finesse 12.0(1)
Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1) 11-Jan-2019
维护和操作指南
Applicable to Multiple Releases
Administration and Setup Guide for Webex Engage with Contact Center Enterprise 28-Apr-2023 (PDF - 866 KB)
Cisco Finesse 15.0(1)
Cisco Finesse Administration Guide, Release 15.0(1) 12-Dec-2025
Cisco Finesse 12.6(2)
Cisco Finesse Administration Guide, Release 12.6(2) 28-Apr-2023
Cisco Finesse 12.6(1)
Cisco Finesse Administration Guide, Release 12.6(1) 14-May-2021
Cisco Finesse 12.5(1)
Cisco Finesse Administration Guide, Release 12.5(1) 31-Jan-2020
思科 Finesse 12.0(1)
Cisco Finesse Administration Guide, Release 12.0(1) 02-Jul-2020
故障排除
Support FAQ
Applicable to Multiple Releases
了解对使用CentOS的联系中心组件的支持 30-Apr-2024
Finesse静默监控中发生错误“此时无法静默监控(CTIError=Generic Error)” 05-Jun-2017
故障排除技术说明
了解Finesse的跨来源资源共享(CORS) 11-Apr-2025 从CCE解决方案中的VOS服务器下载日志 21-Feb-2025 了解UCCX Finesse架构深入探讨 01-Feb-2024 了解Finesse的WebSocket连接 01-Feb-2024 排除Finesse自定义或新小工具问题 24-May-2022 排除Finesse Agent Desktop中加载的WxM小工具故障 08-Dec-2021 配置Finesse和CTI服务器之间的安全通信 15-Jun-2021 Finesse第三方客户端与SSO集成 11-Jun-2020 在SSO模式下将第三方小工具与Finesse集成 29-Jul-2019 对CA签名服务器上托管的小工具的Finesse错误“SSLPeerUnverifiedException”进行故障排除 15-Jul-2019 为Finesse桌面和FIPPA配置UCCX自定义呼叫变量布局 25-Mar-2019 排除Finesse、VVB和UCCX上的RTMT证书错误 07-Nov-2018 Finesse座席/主管队列/技能组统计信息更新问题 24-Jul-2018 Finesse移动代理故障排除 18-Jan-2018 排除Cisco Finesse桌面永久日志记录问题 10-Jan-2018
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资料
白皮书
升级座席桌面 - 为什么是时候了 06-Nov-2017 (PDF - 347 KB)
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支持的版本
以下是Cisco Finesse产品系列中的版本：
除非另有说明，否则Cisco Finesse的文档适用于所有版本。
思科Finesse 12.0(1)
思科Finesse 12.5(1)
思科Finesse 12.6(1)
思科Finesse 12.6(2)
思科Finesse 15.0(1)